Bali Snorkeling Tour is a legal tour agency that specializes in tourism services in Bali. Before you use our services, we kindly ask that you carefully read and understand our terms and conditions. By using our website or booking our tours, you agree to comply with and be bound by these terms and conditions. These terms and conditions govern your use of our website and services and outline the rights and obligations of both you and us.
Tour Service
We strive to provide our customers with the best possible experience and make sure that you have a comfortable and enjoyable time during your tour. Please do not hesitate to contact us if you have any questions or concerns, or if you would like to discuss any special requests you may have.
- All our tours start from Bali, and we are happy to accommodate any special requests you may have.
- Our tours are conducted in a private vehicle with a fully air-conditioned car and come with an English-speaking driver cum guide.
- We believe in transparent pricing and there are no hidden fees – all tour prices are displayed on our website.
Booking Process:
Booking a tour is easy – you can submit your tour request via the booking form, email, or WhatsApp with the details of the trip you have requested. We recommend booking your tour in advance to ensure availability and avoid disappointment, especially during peak travel periods. If you have any questions or special requests, please do not hesitate to contact us via email, phone, or WhatsApp.
- Booking Form: Click here
- Email: [email protected]
- WhatsApp: +62 819 9977 3432
Our team is always ready to assist you with your booking and provide you with the best possible experience during your tour. To confirm a booking, a deposit of 50% of the total tour or service cost is required, and the remaining balance must be paid no later than 2 days before the scheduled start of the tour or service.
Privacy Policy:
Your reservation is absolutely secure. All personal data is encrypted and will be processed securely. We take the privacy of your personal data very seriously. Your personal information will only be used to process your booking.
Terms Of Payment:
- Payment Methods: We accept Cash, PayPal, and bank transfers. Please note that additional fees may apply for certain payment methods.
- Cash On Arrival: We offer the option for cash payment on the day of the tour, and our staff will collect the payment from you at the beginning of the tour. (We recommend paying with rupiah (IDR) for your convenience and in accordance with the regulation of Bank Indonesia)
- Bank Transfers: We accept payment via bank transfer. Once your booking is confirmed, we will send you an invoice with our bank account details to pay.
- Via PayPal: We accept payment via PayPal. Once your booking is confirmed, we will send you an invoice with our PayPal details for you to pay. (Paypal fees of 4.9% will apply)
- Payment Deadline: A 50% deposit is due at the time of booking to secure the reservation. The remaining 50% of the total booking amount is due upon arrival.
- Currency and Conversion Rates: All transactions will be processed in US Dollars. If your bank account or credit card is in a different currency, your bank or credit card issuer may apply a currency conversion fee.
- Refunds and Cancellations: Cancellations made more than 48 hours before the scheduled start time of the service will receive a full refund. Cancellations made less than 48 hours before the scheduled start time of the service will be charged a cancellation fee of 50% of the total booking amount. No-shows will be charged the full booking amount. Refunds will be processed within 7-10 business days from the date of cancellation.
By making a booking with us, you agree to our payment terms and conditions.
Cancellation Policy:
- Cancellation Period: Bookings can be canceled up to 48 hours before the scheduled start time of the service for a full refund. Cancellations made less than 48 hours before the scheduled start time of the service will incur a cancellation fee of 50% of the total booking amount.
- Cancellation Process: To cancel a booking, please contact us via email or phone with your booking details and the reason for cancellation.
- Refunds: Refunds will be processed within 7-10 business days from the date of cancellation. Please note that the refund amount may be subject to currency conversion and transaction fees (minus payment processing fees).
- Exceptions: Some bookings, such as special events or group bookings, may have different cancellation policies. Please refer to the specific booking details for more information.
We reserve the right to modify or update this cancellation policy at any time. By making a booking with us, you agree to the terms and conditions of this cancellation policy.
Age and Health Restrictions:
Some tours or services may have age or health restrictions. Please refer to the specific tour or service page on our website or contact us for more information.
Age and Health Restrictions:
We will take all reasonable care in providing tours and services, but we cannot be held responsible for any injury, loss, or damage to persons or property, or any delays, expenses, or inconvenience caused directly or indirectly by any events outside of our control. We recommend that customers purchase travel insurance to protect against unforeseen events.
Insurance:
- To ensure your safety and protect against unforeseen events during the tour, all participants are required to have insurance that covers medical, surgical, and dental costs, as well as additional costs, baggage, loss of money, personal accident, and personal liability.
- We recommend that you purchase travel insurance that meets these requirements before embarking on your tour. This will help protect you in case of accidents or incidents during the tour and provide you with peace of mind.
- Please note that we are not responsible for any injuries, losses, or damages incurred during the tour and we strongly advise all participants to obtain adequate insurance coverage.
Communication:
These tour or service conditions will be communicated to customers at the time of booking and in any confirmation emails or other communication. They can also be found on our website and any other relevant pages.
Review and Update:
These tour or service conditions will be reviewed and updated regularly to ensure they remain up-to-date and in line with our business needs and any changes in regulations.
Rule Of Addition:
Additional rules and conditions are valid for ordering, purchasing services and products, and other exploiting from the part of this site, and you agree to obey other terms and conditions, including additional terms and conditions that are occurred in bearing with certain services and products.
Law And Jurisdiction:
Terms and conditions, performance, and all arising out dispute from or in its relation with conditions, and this rule is set by the law of Indonesia. You herewith agree and bow to the jurisdiction of non-exclusive justice of the Republic Of Indonesia in all arising questions and controversy from or in its relation to conditions and rules, performance and usage of this site.
By making a booking with us, you agree to our tour or service conditions.