Privacy Policy

Our Privacy Policy

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, make a booking, or use our services.

Information We Collect

We may collect personal information that you provide directly to us, such as when you:

Submit a booking form or request a tour
Communicate with us via email, phone, or WhatsApp

The personal information we collect may include:

Full name
Email address
Phone / WhatsApp number
Nationality
Booking details (hotel address, date, number of participants, preferences)
Payment information (processed securely via third-party providers)

How We Use Your Information

Your personal information may be used for the following purposes:

To process bookings and payments
To communicate with you regarding your reservation or inquiries
To provide customer support and assistance
To send booking confirmations, invoices, and service-related updates
To improve our website and services

We will never sell or rent your personal data to third parties.

Payment Information

We do not store your credit card or payment details on our server. All online payments are securely processed through DOKU Payment Gateway, a trusted and secure payment provider in Indonesia. Your payment data is encrypted and handled directly by DOKU in compliance with international security standards.

Data Security

We take appropriate security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Please note, however, that no method of data transmission over the internet is 100% secure.

Sharing of Information

We may share your information only in the following situations:

With trusted third-party providers directly involved in fulfilling your booking (e.g., transportation, activity partners)
When required by law, regulation, or legal process

Cookies & Tracking

Our website may use cookies and similar technologies to enhance your browsing experience and analyze website performance. You may disable cookies in your browser settings, but some website features may not function properly.

Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of any inaccurate or incomplete data
Request deletion of your personal information (subject to applicable laws and booking obligations)
Opt out of promotional communications at any time

Updates to this Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Revised” date. We encourage you to review this page regularly to stay informed.