Frequently Asked Questions
Booking & Reservation
Booking your snorkeling tour with Bali Snorkeling Tour is quick and easy. Simply follow these steps:
- Choose your preferred tour package (Nusa Penida, Blue Lagoon, or combination tours)
- Select your travel date and number of participants
- Fill out the reservation form with your details
- Submit your booking request
After that, our team will contact you via WhatsApp or email to confirm availability and finalize your reservation.
Yes, we offer a reserve now, pay later option.
You can secure your booking without any upfront payment. Payment can be made on the day of the tour (cash) or in advance via online payment after confirmation.
This gives you flexibility while ensuring your slot is reserved.
We accept the following payment methods:
- Cash payment on the day of the tour
- Online payment via secure payment link (credit/debit card)
- Bank transfer (if applicable)
All payment details will be shared after your booking is confirmed.
Yes, online payments via a secure payment link may include a 3% transaction fee.
To avoid this fee, you can choose to pay in cash on the day of the tour.
No, you don’t need to pay a deposit for standard bookings.
However, for:
- Large groups
- Peak season dates
- Private or customized tours
We may require a small deposit to secure your reservation.
We highly recommend booking early, as popular tours like Nusa Penida and Blue Lagoon snorkeling often sell out quickly. We suggest booking at least 1–2 days in advance to secure your preferred date, especially during peak seasons and holidays. Last-minute bookings are possible, but availability cannot be guaranteed.
Pickup & Transportation
Yes, we provide hotel pickup and drop-off for most areas in Bali.
Free hotel pickup is available in Sanur, Kuta, Legian, Jimbaran Bay, Seminyak, and Nusa Dua. For areas outside these locations, a surcharge may apply depending on the selected tour package.
Most of our tours include hotel pickup, either with a private or shared transfer. Please check each tour package page for specific details on the type of transfer provided.
Yes, you can come directly to the meeting point. We will provide the location details after your booking is confirmed.
Safety & Equipment
Yes, snorkeling in Bali is generally safe. We always choose suitable locations based on weather and sea conditions to ensure a safe and enjoyable experience.
Yes, life jackets are provided for all participants and are mandatory for beginners or non-swimmers to ensure maximum safety.
Yes, all standard snorkeling equipment is included, such as mask, snorkel, fins, and life jacket. Our equipment is well-maintained and ready to use.
Yes, our experienced local guides will accompany you in the water, assist you during the activity, and help you find the best snorkeling spots safely.
Tour Details
Most packages include hotel transfer, entrance fees, snorkeling equipment, boat transfer, guide, and lunch (depending on the package).
The tour usually lasts between 6 to 10 hours depending on the destination.
Yes, lunch is included in most full-day snorkeling tours.
We recommend bringing swimwear, a towel, sunscreen, a change of clothes, and a waterproof camera.
Cancellation & Policy
You can cancel your booking free of charge up to 24 hours before the tour. Cancellations made less than 24 hours before the activity may be subject to a cancellation fee.
Yes, you can reschedule your tour at no additional cost, subject to availability. Please inform us at least 24 hours in advance.
If weather or sea conditions are not safe, the tour may be rescheduled or canceled. You have the option to reschedule or get a complete refund in this situation.
Yes, you will receive a full refund if you cancel within the allowed cancellation period. Refunds are processed using the same payment method used during booking and typically take 7–10 business days to complete.
